Get the Most from Your Support
Here in the Support area of CarpeDiemETS.com, you will find many tools that will help you to get the most out of your Carpe Diem Electronic Time Sheet system. (You'll find information on our annual maintenance and support plans and our on-site and classroom training programs in the Products area of this site.)
- The Customer Information System (CIS) gives you immediate access to any technical inquiries you may have had, complete lists of products that you've purchased from us, current support contract and more. Simply click on the CIS button to access this convenient section of Timetracking.com. The information is completely secure and to access your company's records, you will need to contact technical support to obtain your ID and password for the system.
- To be sure that you have the most current version of your software, visit Carpe Diem Electronic Time Sheet downloads. This area contains information on the most recent software release number and date, as well as release notes and downloadable patches to help you upgrade if necessary. (Some files may require a subscription to an annual maintenance plan before they can be applied.) You'll also find useful utility programs.
- Before contacting Customer Services, consider checking the Knowledge Center for your product. Here, you'll find hundreds of technical documents that address specific questions or common issues. You can search the Knowledge Center, or browse the technical documents by number or by category.
- From here, you can also communicate with other users and our Customer Services team. In this area, you'll find discussion forums for Carpe Diem Electronic Time Sheet, where you can post messages as well as read messages from others. We'll also host real-time conferences here from time to time (watch the headlines below for announcements). Also in this area, you can submit a question directly to Customer Services and receive an e-mail reply.
The Time Tracking Products Customer Services team is here to help you get the most out of your Carpe Diem Electronic Time Sheet system.